Shipping policy
# Shipping service name.
All customer orders are delivered by the USPS service.
# I’d like to know which countries this service can deliver to.
This service is only available for delivery within the USA.
# This service delivers orders to customers at the following locations.
Orders will be delivered to the customer’s address.
# We guarantee delivery within.
- Order cut off time: 1 PM Eastern Standard Time (New York) (GMT-05:00).
- Processing time / handling time (in days): 1-2 days (Mon – Fri).
- Delivery time (in days): 3 – 4 days (Mon – Fri).
- Free shipping for customers.
# Tracking Number.
All post-purchase emails include an order tracking number and a link to our site tracking tool.
Copy the tracking number from the email and paste it into the tool field on our website to find out the delivery status.
# Packaging of items.
We take great care in packaging our products. Each item is delivered in its original hard packaging, and we place them in a sturdy cardboard box to provide additional protection for the filters during delivery.
# Damages.
We hope you enjoy your purchase. However, should you find any issues with your order, we kindly ask that you inspect it upon reception and contact us as soon as possible.
This will help us to evaluate the issue and make it right.
Please keep all packaging materials and damaged goods in case we need to process a claim.
# Could I inquire as to whether a customer is able to cancel an order?
Once you have completed the checkout process, you will have 30 minutes to cancel your order if you have made a mistake or changed your mind.
Should you require further assistance with your order, please do not hesitate to contact us at services@cleanwaterstores.com.
Our support team endeavors to process incoming requests within 24 hours during our regular business day, which is Monday through Friday from 10 AM to 5 PM EST.